State Farm® Insurance Agent Paul Cribbs

"The only reason I have given a 1-star is because anything less was not an option. This office is extremely poorly run. Staff does not return calls and are quite rude when you call. It appears that they are only an agent to collect the premiums but not to help their customers with any issues or concerns. My experience with Nicky Carver at Paul Cribbs' office has been nothing short of terrible!"

"With so many companies vying for our attention, I am so thankful for the security and coverage we have found with Paul Cribbs State Farm Agency. Wayne Lokey has been great to work with. Every question is answered and needs or follow-up met to our satisfaction. We trust this agency and know we don’t have to look anywhere else for our home, automobiles and boat coverage. Great Service all around."

"For more than ten years, I have been a loyal customer. My premiums have never failed to be met. Often times, they have been settled well before the due date. Additionally, I have never filed a claim. My driving record has been a clean one. When called upon, they have been there to serve me. Until now, I have not ever had one concern with their service. Within the past year (roughly), I have encountered two separate price hikes in my monthly premiums. As for the first one, I simply tolerated it. The second one struck a nerve. It is not about the money. It is merely about the principle. Despite my history with this agency being impeccable, I am gifted with two price increases (within a fairly short time frame). As a result of my expressed concern, I will acknowledge that they offered me a discount. That discount pertained to Drive Safe and Save. A device is attached to your vehicle to monitor your driving habits. Firstly, that discount comes with a cost. My freedom on the road is mine. If I can help it, it shall not be monitored. Secondly, it makes no sense. I think it is only fair to say that my flawless history with this agency already warrants receiving this discount. Safe driving has undoubtedly been proven for ten plus years. I can compromise on certain elements, but not on principle. It is not a joy writing this review, but these are the facts. *I did not say that the Drive Safe and Save device is a tracking device (as you stated); I said it monitors your driving habits (how the vehicle is handled). Appended on 12/04/2022: I received my statement for the month of December. Unsurprisingly, I was gifted with a third price hike (still in a fairly short time period). Between my last review (above) and this new one, I have kept my clean, claimless driving record intact. Within the past twenty months, as mentioned, three separate premium increases have been gifted to me. Collectively, it has risen by $20.27. One might think a degree of the opposite would occur. According to fair-mindedness, this is not being a good neighbor; let's be real! State Farm is shooting itself in the foot. This is not warranted. Instead of continuing to raise premiums every few months, it would be beneficial to incentivize your customers with flawless records. As a result, this agency would retain more of its customers. It is then that being a good neighbor (State Farm is there) would ring true."

"Paul Cribbs State Farm has been my insurance company many years. Mr. Richard treats everyone like family. He never hesitates to answer when I call with a question. Logan also has went over and beyond for me even on the weekends she made herself available to help me with an issue I had while on vacation. Mr. Paul, Mr. Richard and Logan care about the customers and are always available to help whenever you need them. The best insurance company and employees by far!!!"