State Farm® Insurance Agent Paul Cribbs
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Thomas Bailey
October 27, 2024
1
out of
5
rating by Thomas Bailey
"Despite my history with this agency being stellar, I was routinely gifted with premium increases. As a result of my expressed concern, I will acknowledge that they offered me a discount. That discount pertained to Drive Safe and Save. A device is attached to your vehicle to monitor your driving habits. Firstly, that discount comes with a cost. My freedom on the road is mine. If I can help it, it shall not be monitored. Secondly, it makes no sense. It is only reasonable to say that my flawless record already warrants receiving this discount. Safe driving has undoubtedly been proven over the course of 15 years. A device is not needed to prove this. Between July and December of 2022, I approximately paid $85. Between January and June of 2023, I paid $99.74. For the succeeding six months, I paid $112.09. Next, my bill (premium) was $126.61. I have a 2012 Honda Civic. I get it; there are factors that contribute to increases. However, one might think that a claimless (15 years or more) customer (23 years) would not receive an increase for each of the past four renewal periods. I visited their office to cancel my auto insurance. I told them that each of my last four premium renewals increased in price. There seemed to be no end in sight. Near the end of the meeting, the person asked if a future quote could be sent to me; I had no problem with that. The representative said that State Farm is pretty good about getting former customers back. That right there implied that the upcoming quote would be lower than what they last had me at. After 23 years of loyalty, they could have dropped the price right then and there. One big game! They likely expect folks to not uproot a long-standing account. Don’t be afraid to part ways. They’re counting on people thinking a change is a hassle; it’s not. I suggest not choosing Paul Cribbs - State Farm. I switched to USAA."
We responded:
"Thomas, we are truly sorry you feel this way. In the last 9 months, the state did take an overall rate increase that is unfortunately out of anyone’s control but there has not been another one since. Also, with the drive safe and save discount, that will only compliment your safe driving habits. It is not a tracking device and only monitors how the vehicle is handled. We always try to do anything we can to help our customers, but we do apologize that you were unhappy. If there is anything we can do, or you have any questions please give us a call."
Michael
October 23, 2024
1
out of
5
rating by Michael
"Years ago great place to deal with now not so much. Can never get anyone to talk to you always say they have to take your number and call you back, but never do. Will be changing my agent as soon as possible."
We responded:
"Michael, we're sorry to hear you feel this way. Due to the recent storm we have been extremely busy processing claims. Please reach out to our office manager directly at cindy@paulcribbs.net and she can assist you as soon as possible."
Melissa Little
October 18, 2024
5
out of
5
rating by Melissa Little
"Knowledge and has care spirit for customer needs"
We responded:
"Thank you so much, Melissa! It's wonderful to hear that you felt well taken care of and that your needs were met. Your feedback is greatly appreciated!"
Timothy Bethay
October 18, 2024
5
out of
5
rating by Timothy Bethay
"Paul Cribbs State Farm is fantastic!"
We responded:
"Thank you so much for the great review, Timothy! We're happy to hear that you had such a positive experience with our agency. Your support means a lot to us!"
Danni
October 17, 2024
5
out of
5
rating by Danni
"The whole staff is great. I dealt with Mrs. Kathleen, she was super helpful and nice. Even helped me figuring out how to understand filing a claim, because it was a first for me. Thank you"
We responded:
"Thank you so much for your kind words recognizing our team! We're happy to hear Kathleen was able to assist you so effectively. It's wonderful to know she made your first claim experience easier to understand. We appreciate your feedback!"
Robert Carpenter
October 16, 2024
5
out of
5
rating by Robert Carpenter
"Wayne was awesome and understanding"
We responded:
"That's great to hear, Robert! We're so glad Wayne could assist you. Thank you for your kind words and 5-star review."
J. Davis (scwisdom)
October 16, 2024
2
out of
5
rating by J. Davis (scwisdom)
"I've dealt with this agency for 7 years. Yesterday I went in(the 2nd time ever), to transact business. Everyone was kind and polite. Teresa even offered me water. When I asked to use the restroom, she apologized with a smile and informed me that the restroom was not available to the public any longer, because people had previously come in and "messed" it up. Really? I'm a paying customer, not someone who wandered off the street to use the restroom."
Scott Colburn
August 7, 2024
5
out of
5
rating by Scott Colburn
"Like a good Neighbor...Paul Cribbs is there!!"
We responded:
"Thanks for the fantastic review, Scott! It's wonderful to know that you feel supported and taken care of. Your trust means a lot!"
Johnnie Hampton
July 22, 2024
4
out of
5
rating by Johnnie Hampton
"Paul Cribb staff are eager to assist their customers. I feel comfortable when I enter the office and assured regarding my car coverage."
We responded:
"Thank you for sharing your experience with us! We're thrilled to hear that our team made you feel comfortable about your insurance coverage. Your feedback is greatly appreciated!"
Gloria Gilbert
July 10, 2024
5
out of
5
rating by Gloria Gilbert
"Fast"
We responded:
"Thank you for the positive feedback, Gloria! We're glad to hear that you had a great experience with us. If you need any further assistance, feel free to reach out."
Gloria Crawford
June 5, 2024
5
out of
5
rating by Gloria Crawford
"Everyone is so professional and nice. From the front desk to the Team Leaders. Mr. Wayne Lokey were able to help me save money by getting me discounts that I didn't know that I was eligible to receive. He was very friendly and made me feel that I was appreciated as a customer."
We responded:
"Thank you for sharing your positive experience, Gloria! We're thrilled to hear that Wayne provided you with excellent service and helped you save money. We appreciate your kind words and value your trust in our team."
Tara Hasty
June 3, 2024
5
out of
5
rating by Tara Hasty
"Customer service was excellent. Cashier was excellent at her job."
We responded:
"Thank you for the positive feedback, Tara! We're glad to hear that you had an excellent customer service experience with us. We appreciate your kind words. If you have any further feedback or questions, feel free to reach out."
victory9609
May 4, 2024
5
out of
5
rating by victory9609
"I have had State Farm Insurance for 30 years with Paul Cribbs. Price wise I have been very satisfied with the discounts from having multiple policies. I had to venture out to another company for my business vehicle due to state requirements those rates doubled the next year without any accidents or tickets. State Farm was able to get me the coverage after much more research. Glad to have all my policies under one umbrella again🙌🏾🙌🏾"
We responded:
"Thank you for your loyalty to the Paul Cribbs State Farm Insurance Agency! We're so glad we could get you great coverage for your business vehicle. Our team is grateful to have you as a customer!"
Steve Myers
April 16, 2024
5
out of
5
rating by Steve Myers
"I was very pleased with their process and the speed in which they handled my claim!! Great job 👏 👍"
We responded:
"Thank you for sharing, Steve! Our team is always here to assist. We appreciate your 5-star review!"
Monica
April 10, 2024
5
out of
5
rating by Monica
"I Am GREATFUL!! TO Come Aboard To A New Insurance Company. I Am So THANKFUL!! For The Security And Coverage, I Have Found With Paul Cribbs_State Farm Agency. Oh Yeah!! How Can I Forget "Mr. Wayne Lokey" He Has Been GREAT!! To Work With Every Question Were Answered And The Needs (Or) Follow-Up Met To My SATISFACTION!!"
We responded:
"Monica, welcome to the Paul Cribbs State Farm Insurance Agency! We're grateful to have you as a customer. We appreciate your kind words and recognition for Wayne. He is always here for your insurance needs!"
Joe California
March 7, 2024
5
out of
5
rating by Joe California
"I've always been treated with the utmost respect by everyone at Paul's office whether it's over a phone call or in person at his office. Paul is very nice and I enjoy socializing with him when I stop in the office. A special "shout out" to Wayne for his extensive knowledge, and patience answering all my questions!"
We responded:
"Thank you for the great review, Joe! We strive to provide you with the insurance you need at a value you deserve and great customer care! We truly appreciate your feedback and kind words recognizing our team and their efforts to provide you with friendly, professional and thorough customer care! Your kind words make our day!"
Lori
December 15, 2023
5
out of
5
rating by Lori
"Always been treated with respect. Great, friendly group of agents."
We responded:
"Lori, thank you for the 5-star review! We truly appreciate your compliment and kind words recognizing our team."
Sam Dyal
November 8, 2023
1
out of
5
rating by Sam Dyal
"Didn't get much information that I needed about a quote. Nor did I receive a call back like the man told me he was going to do."
We responded:
"Sam, we apologize for this experience with our office. Please give us a call at your earliest convenience to discuss your quote. Thank you."
Stephanie Statum
October 16, 2023
5
out of
5
rating by Stephanie Statum
"State Farm is the Best if you need insurance get with State Farm"
We responded:
"Thanks for the review, Stephanie! We're honored to be your choice. If there's anything specific you'd like to share about your experience, or if you have any questions, feel free to let us know. We're here for you!"
Miguel Miller
October 12, 2023
5
out of
5
rating by Miguel Miller
"Nice people nice place good service"
We responded:
"Thanks a bunch for your kind words and review, Miguel! We're glad you had a positive experience with our team and service. We appreciate your support!"
Delphine Street
September 24, 2023
5
out of
5
rating by Delphine Street
"I would like to thank Brandon Chapman for everything he did for us on our insurance. Thank you, State Farm Insurance (Paul Cribbs)"
We responded:
"Thank you for the wonderful 5 star review and kind words recognizing Brandon Chapman's efforts, Delphine! It is always our pleasure to be able to assist you with any of your insurance questions or needs and it we strive to go the extra mile to provide you with the customer care that you deserve! We are honored to have earned your trust and we appreciate your feedback!"
Mickey Parker
August 9, 2023
1
out of
5
rating by Mickey Parker
"I have been a client for 15 years,but the new staff doesn't know what is going on. Am still waiting for a reply from Paul cribb."
We responded:
"We appreciate your loyalty as a customer for the past 15 years. We apologize for any confusion or inconvenience you may have encountered. Our team is committed to continuously improving and providing the best service possible. We hope to have the opportunity to better assist you in the future. Thank you for your ongoing support."
Brooke
July 29, 2023
5
out of
5
rating by Brooke
"Great place. Great people. Great service."
We responded:
"Thank you for the 5 star review and for your kind words, Brooke! We strive to go the extra mile to provide you with the customer care that you deserve and it is our pleasure to be able to assist you with any of your insurance questions or needs!"
Henry Gibson Sr
June 23, 2023
5
out of
5
rating by Henry Gibson Sr
"This has been my Insurance agent for 25 years, and always had good outcomes."
We responded:
"Thank you for taking the time to share your experience with our agency over the past 25 years, Henry! We are truly honored to have earned your trust and we look forward to assisting you with any of your future insurance needs!"
Jean Gibson
June 23, 2023
5
out of
5
rating by Jean Gibson
"Been with the company over 20 years and it has always been a smooth history with all interactions."
We responded:
"We are truly honored to earned your trust over the 20 years, Jean! Thank you so much for taking the time to share this wonderful review and your feedback! Your kind words make our day! We look forward to assisting you with any of your future insurance needs for many years to come!"